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Warranty Issues

Most Dr. O Solutions devices come with a one year warranty and lifetime support. Accessories do not carry a warranty but are able to be exchanged in the case of a defect. Warranty does not cover oil or water backflow into the ozone generators as well as dropped ozone generators. In these cases, repair charges are required. Products with exceptions are usually listed on the product page.

Returns, Repairs or Exchange Instruction.

For Returns, Repair or Exchange the Product:
  1. Download the RMA form, fill it out and send it to support@drosolutions.com
  2. Once the request is processed and approved, you will receive an email with your RMA number as well as any necessary return instructions.
  3. Follow the instructions and ship it back to us.
  4. After we receive a product it usually takes 2 – 5 business days to inspect the item and send it back or issue a refund.

Note:

* US customers are responsible for shipment to manufacture for all warranty issues. Dr. O Solutions will be responsible for shipment back. * International customers are responsible for shipment to manufacture and from.   logo DrOSolutions